Faq

1. Customization & Design

Q: How do I personalize my item?
A: Choose your desired product, then enter the personalization details—such as names, dates, or messages—using our intuitive design tool. For supported items, you’ll enjoy a live preview so you can refine your design before completing your purchase. 

Q: What types of products can I personalise?
Earioco offers a range of customizable items—from acrylic ornaments and home décor to jewellery. You can add names, heartfelt messages, special dates, or even unique icons to make each piece truly yours.

2. Orders & Payment

Q: What payment methods do you accept?
We accept major credit/debit cards and secure payments via trusted payment gateways. Some items may also support PayPal or other local services—just check the checkout page for details.

Q: Can I modify or cancel my order after placing it?
Once your order is placed, production often begins immediately. Contact us as soon as possible—if it's still in the design or production stage, we’ll do our best to help. After dispatch, changes or cancellation may not be possible.

3. Shipping & Delivery

Q: Do you deliver to the UK and internationally?
Yes! We ship across the UK and worldwide. Delivery times vary by region, and you can review our Shipping Policy page for estimated timelines and costs.

Q: How can I track my order?
Once dispatched, you’ll receive an email with tracking details. You can also track your order through your account dashboard or the "Track My Order" section on our site. 

4. Returns, Refunds & Damages

Q: What if my order is damaged or incorrect?
We inspect every item before dispatch. If something arrives damaged or doesn’t match your order, contact us immediately with photos and your order number—we’ll sort it out promptly.

Q: Can I return a personalized item?
Due to their custom nature, most personalized items are non‑returnable. Exceptions are made only in cases of manufacturing defects or errors on our part. Please review our Refund Policy for full terms. 

5. Design Help & Tips

Q: Any tips for creating a great personalized design?

  • Stick to brief text to maintain clarity and legibility.

  • Preview your design carefully—check spelling, layout, and alignment.

  • Use contrast wisely—light text on dark backgrounds works best.

  • Want more help? Reach out to us—we’re happy to assist with design suggestions!

6. Account & Privacy

Q: Do I need an account to make an order?
No, guests can shop without creating an account. However, registering lets you access order history, faster checkout, and easier tracking.

Q: How do you handle personal data?
Your privacy is important to us. We collect and process data only as needed to fulfill orders or improve service, always in compliance with UK GDPR and applicable data protection laws. For full details, visit our Privacy Policy. 

7. Support & Contact

Q: When is your customer support available?
Our email support operates Monday–Saturday, 9 AM–5 PM (UK time). Need a fast answer? Our live chat is available 24/7—just click the chat icon.

Q: I can’t find the answer I need—how do I get help?
No problem! At the bottom of this page, you’ll find quick links to Contact Us, Shipping, Refund, and Order Tracking pages. If you'd like a callback, type “CALL ME” in your message—we’ll reach out during support hours.